CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
Send us an email at nbehair@gmail.com
FAQ
Policies/Terms/Conditions
How many bundles will I need for a full sow in?
12"-16" 2 bundles/16"-28" 3 bundles/28"+ 4 or more bundles
Can I dye NBE Hair extensions?
Yes! We provide 100% unprocessed virgin hair which in turn can be bleached or dyed. When custom coloring your extensions always allow a trained professional and products.
Can NBE Hair extensions be straightened and curled?
Yes! NBE Hair extensions can be restyled using flexi rods and when using heat always use a quality heat protection.
How long will NBE Hair last?
Life expectancy two years and possibly longer based on wear, care and products. Your hair relies on you to nurture it with proper hair care, products and effective regimen.
Shipping Policy
We strive for shortest processing and shipping for customers to receive orders as soon as possible. After order and funds have been processed and are in stock will be shipped immediately and tracking provided by email. Package will be received in 3-5 business days.
Out of Stock Products
We will ship orders as they become available. Usually products ship the same day Monday-Friday. However there may be times when products are out of stock and need produced. You will be notified by email of any products out of stock and how soon will your order be able to be shipped.
What is your return policy?
If for any reason you need to exchange your order, you must do so within fourteen days of receipt. The hair must be in its original packaging. Exactly how it was sold to you. We DO NOT PROVIDE REFUNDS, only EXCHANGES. EXCHANGES will only be accepted for extensions which have not been used or altered (brushed, combed, picked, cut, processed) in any way. We do not guarantee hair that wefts have been cut, split, chemically altered. Any exchange request after 14 business days will not be honored.